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Faq

1. How much is the deposit?
We request a 50% deposit of the total amount within fifteen days from the booking date
 
2. Is there the air conditioning in the mobile homes / bungalows / glampings tents?
In the mobile homes / bungalows there is air conditioning; there is no air conditioning in all glamping tents
 
3. How far is Le Pianacce Camp from the sea?
Le Pianacce is about 5.5 kilometers away from the sandy beaches of Marina di Castagneto, in high season, there is a convenient free shuttle every forty minutes that leaves from inside the campsite
 
4. Are dogs allowed? In the entire camp?
 Le Pianacce are pet friendly, dogs can access virtually everywhere with the only exception of the swimming pool area and the spray park.
On our website, in the "pet friendly" section, you will find our rules for peaceful coexistence.
 
5. Is there a closing time for the night entrance in the campsite?
Access to the camp by car is guaranteed from 7:00 a.m. to 12:00 midnight.
 
6. Is it possible to enjoy a half-board or full board at the restaurant?
Yes, it is possible to make agreements in the booking phase for half board or full board at the "Bellavista" restaurant on the campsite.
It is also possible to book the “breakfast” service: a rich buffet-style breakfast based on both sweet and savoury specialities.  

7. Are swim caps obligatory in the swimming pool?
No

8. Is the bed linen included?
Staying here at Le Pianacce, you will find the beds already made, in case you need bath towels you can rent them for a small fee
  
9. Can I have gluten-free meals at the restaurant?
Yes, the restaurant has all the basic ingredients, it is possible to make arrangements for special needs directly with our staff
 
10. The camp is terraced, what does that mean?
It is structured on several terraces, some mobile homes are located in the central area closest to the facilities (restaurant, bar, mini market ...), others are located in the higher part with more privacy and a beautiful view
 
11. When you book a pitch, can you can more choices on arrival?
In low season, yes, in high season the position is agreed upon during the booking process for organizational reasons
 
12. After the payment of the deposit to secure the booking, when does the rest have to be paid?
The remainder shall be paid on arrival and can be paid by credit card, debit card or cash
 
13. What is included in the price for a stay in a mobile home?
Included are: VAT, beds already made with a linen change every seven days, final cleaning for weekly stays, consumption, dishes, use of swimming pools, entertainment (when present), parking space for one car.
 
14. Is there a physician in the camp?
There is an infirmary, and a physician can visit weekly; in an emergency you can contact the front desk and go straight to the physician’s clinic
 
15. Is there an ATM inside the camp?
Yes
 
16. Is there a shuttle service to the station?
Yes, upon agreement it is possible to organize transfers to / from the Donoratico train station
 
17. What are the check-in / check-out schedules?
For mobile homes: check-in from 4:00 p.m. to 8:00 p.m., check-out from 8:00 a.m. to 10:00 a.m.
For pitches: Check-in from 8:00 a.m. to 1:00 p.m. / 3:00 p.m. to 10:00 p.m., check-out from 7:00 a.m. to 12:00 p.m.
 
18. Is it possible to have a barbecue inside the campsite?
You can use our barbecue sets located in special areas or use your own gas barbecues for safety
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Località Pianacce - 57022 Castagneto Carducci (Li)
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